Stop Spending Half Your Day On The Same Five Questions

The most common ones:

• Balance inquiries
• Payment instructions
• Portal help (ClickPay, PWB, Truist, and others)
• Late fee and delinquency questions
• Resale packages
• ACC forms
• Condo questionnaires
• Insurance certificates
• Bylaws
• Parking passes
• Maintenance issue intake
• Utility outage reports
• Contact info updates
• Any basic community rule questions

If your team answers it from memory and it follows a predictable script, the automation can handle it.

Yes. And that's by design.

The system discloses upfront that it's an automated assistant. In practice, this builds trust rather than eroding it. Homeowners appreciate getting an immediate, accurate answer without waiting on hold, regardless of who's delivering it.

Homeowners can request a live agent at any point. The AI also escalates automatically if it detects frustration, reaches the edge of its knowledge, or encounters something outside its permitted scope.

Yes. The automation covers after-hours calls and applies your emergency routing logic exactly, routing only genuine emergencies like fire, flood, or no heat to your on-call staff, and resolving or logging everything else.

In our Metropolis deployment, roughly 30% of after-hours calls were fully resolved without any human involvement, and the costly third-party answering service was largely eliminated.

That's standard. The system is configured around your communities, with different routing rules, disclosures, and call flows per association.

No. We integrate with the tools you already use, including PMS platforms, CRM systems, and email, so calls are logged automatically and confirmation emails still go out without disrupting your team's workflow.

Yes. If your vendor does not support integrations yet, you'll get a lightweight CRM in Airtable while we work through the integration details with them so you can still launch quickly.

Implementation typically starts with a discovery call and conversation flow mapping, moves to a prototype on a test number, goes through internal stress-testing, and then launches to a portion of your homeowner base. Most clients are in production within weeks, not quarters. Your phone team plays a key role in training because they already know exactly which questions come in most. Read more on our how it works page.

Completely. You define what the system can say, what it must never say, when it escalates, who it escalates to, and what data it collects.

The system will not improvise. If it is not confident, it falls back to a pre-approved safe response or escalates the call instead of guessing.

Language routing is built in. Calls can be detected and routed by language, including Spanish when needed, as in the Metropolis deployment.